CLUR Professional Development Committee invites you to join us for our Fall Mini-Conference, Tuesday, Oct. 16 Hubbard Hall. Check in will be 8:45 a.m. in the 200 hallway with room assignments given at check-in.Session 1: 9-9:45 a.m.Guest Speaker “ Chock Chapple, Chief Customer Service Officer, CIG InsuranceTopic “ "Customer Service “ The Customer is Always Right!"A valuable, informative session correlating the art of maintaining a positive relationship while keeping within standard protocol. Session 2: 10-10:45 a.m.Guest Speaker “ Brian A. Black, Sr. Manager, Corporate Public Affairs and Global Diversity, Spirit AerosystemsTopic “ Leadership “ Helping the Vision Come to Fruition Brian brings a background in global diversity initiatives designed to increase business performance through people and innovation and he will focus on Developing leadership excellence and how it impacts all aspects of the organization.
