EIT Corrective Action Strategy Details

updated 6/7/2018

This page provides some detailed information on the items that were reviewed in the Electronic and Information Technology (EIT) audit, the remediation that is planned, and the planned completion date for the remediation. The information is organized by the owner or responsible party for that particular tool.

  • Technology Audit Rubric (multi-page google form). This is a link to the audit questions/criteria that were used, which were based on a mix of WCAG and ADA standards

Ablah Library

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Piktochart This tool is inaccessible to students with low or no vision, and students that depend on a keyboard for navigation When offering instruction on the use of Piktochart, the University Library (UL) will instruct users on the inaccessible nature of Piktochart and infographics and how to avoid making inaccessible content. February 2018

July 1, 2018

(Completed)

Ask a Librarian Only minor problems were identified, such as the use of the color green as a means of conveying information. UL will verify that product is accessible by February 1, 2018. February 2018 Feb 1, 2018 (Completed)
LibGuides There were some issues. Most of what we're seeing here is a lack of alt tags and a lack of alternative delivery for information conveyed through graphics. Additionally, there are some limited keyboard navigation concerns and some of the multimedia is not fully accessible. UL pledges to offer internal training on alternative text for images for content creators, and to continuously review images to ensure they have alt text when appropriate.
The University Library will contact the vendor, Springshare, to request accessibility adjustments
February 2018 July 2020
EndNote EndNote is entirely inaccessible to a low- or no-vision user and to users that require keyboard navigation Should the UL consider purchasing a new citation manager, it will examine the options to find one as accessible as possible. In the meantime, the UL will reach out to the vendor to request that its functionality be made more navigable via keyboard and screen reader. (Will contact vendor by July 1, 2018.) February 2018 July 1, 2018
Padlet Padlet can incorporate third party content such as YouTube and Vimeo content, and documents. However, these options leave accessibility up to the creator, which can create accessibility issues. Additionally, it is difficult to navigate Padlet with a keyboard and there are some issues with alternative tagging. Until and unless Padlet is made more accessible by its developers, UL will not make use of it except for the existing scenario of a live, interactive activity where all limitations to accessibility are accounted for and addressed through alternate means. (No timeline required.) February 2018 Complete.
EDS Smart Search Most of the accessibility concerns found in Smart Search are due to content provided by outside sources, such as captions, alt tags, etc. However, it is difficult to navigate with a keyboard and there are some issues with alternative tagging. The UL will reach out to EBSCO to ask them to provide alternative text for images and support videos by July 1, 2018. February 2018

July 1, 2018

(complete)

LibCal There are concerns with the use of color to denote available and unavailable rooms. UL pledges to offer internal training on alternative text for images for content creators, and to continuously review images to ensure they have alt text when appropriate.
Also, the University Library will contact the vendor, Springshare, and request adjustments to improve accessibility.
February 2018 July 2020
Library Databases (170+) The databases have a variety of accessibility issues, including uncaptioned video or untranscripted audio, and problems with keyboard navigation. To address inaccessibility of searched content, the UL pledges to reach out to database vendors to encourage them to add alternative descriptions, captions, etc., and to ensure their sites are navigable via keyboard. February 2018 January 1, 2019

College of Fine Arts

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
OnMusic (Appreciation and Jazz) There are some accessibility concerns including the lack of sufficient keyboard navigation, the lack of transcripts for music with lyrics, the somewhat complicated organization of module content, and the auto-updating image banners. The College of Fine Arts will contact the vendor to discuss accessibility concerns, including a lack of transcripts and keyboard navigation and dynamic content. If the vendor cannot ensure that accessibility concerns will be remediated, the College of Fine Arts and the instructor using this software will work with the Instructional Design and Access (IDA) department to produce content for this course that is accessible. February 2018 July 2020

College of Health Professions

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Navigate Scenario There were a multitude of accessibility concerns that may warrant that we not move forward with this tool until many changes have been made to it. Identify Navigate Scenario Users in the CHP. Once identified, Faculty Users will work Instructional Design and Accessibility (IDA) to move that content into a delivery platform that is accessible by December 31, 2018. February 2018 December 31, 2018

Department of Dental Hygiene

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Dental Software (EagleSoft, Lexicomp) Problem areas include information conveyed through imagery and color alone, lack of keyboard navigation, and lack of captions for videos. College of Health Professions(CHP) and Instructional Design and Access (IDA) will work together to ensure that these tools are accessible to users who have the ability to meet the technical standards of the program by December 31, 2018. February 2018 December 31, 2018
Dental Equipment (chairs, x-rays, lights, etc.) There are obvious concerns regarding the accessibility of dental equipment for low-vision or no-vision users, or to users with physical limitations. Buttons must be operable by sight for safety. CHP and IDA will work together to ensure accessibility to users who have the ability to meet the technical standards of the program by December 31, 2018. CHP Technical standards were all reviewed and updated during the 2017-18 academic year, and will be reviewed and updated every three years. February 2018 December 31, 2018

Department of Nursing

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
SoftChalk Accessibility concerns include keyboard navigation, keyboard traps, a lack of alt tags--specifically for infographics, etc. Faculty using Softchalk will work with Instructional Design and Accessibility (IDA) to move that content into a delivery platform that is accessible by December 31, 2018. February 2018 December 31, 2018

Global

Global projects are being coordinated by the Media Resources Center, but are used across campus.

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
YouTube Like the Blackboard LMS, YouTube itself offers many accessibility features. However, this does not account for choices made on the part of the creator uploading videos or the instructor using videos in their class. That said, there are some weak spots in the YouTube interface such as the failure to support multiple audio tracks on videos, which eliminates the ability to provide a separate audio descriptive track. Content in YouTube can be made fully accessible, with exceptions dependent on the platform itself. Proper training will be created in making YouTube media fully presentable and disseminated to all instructional staff and faculty. February 2018 July, 2020
Microsoft Office Products These products are largely accessible on their own. These products are robust but offer opportunities for users to create inaccessible content independently. Content in Microsoft Office can be made fully accessible, with exceptions dependent on the platform itself. Proper training has been provided to make Microsoft Office documents fully presentable. February 2018 July, 2020
Vimeo Vimeo is a sleek and seemingly powerful tool. Although there are a lot of forward thinking accessibility steps taken in the creation of this tool, there are accessibility concerns. These include the lack of auto-captioning, the lack of transcripts or separate audio tracks. Content in Vimeo can be made fully accessible, with exceptions dependent on the platform itself. Proper training will be created in making Vimeo media fully presentable and disseminated to all instructional staff and faculty. February 2018 July, 2020
Prezi Prezi is almost entirely inaccessible to low or no vision users. Audio plays automatically, images don't contain alt tags, etc. Prezi is not an accessible tool. Prezi's developers have stated that they do not have plans to make the program fully accessible and so WSU will not support the use of Prezi. February 2018

Immediately

(Complete)

PaperCut There are no major accessibility concerns with PapeCut. The PaperCut vendor will be contacted if issues that require remediation are discovered. February 2018 July 2020
Google Forms There are only slight accessibility problems, such as the lack of alternative tags. Nevertheless, there are existing tools in the program to correct these issues. There are opportunities for creators to include elements in these Forms that are inaccessible. Content in Google Forms can be made fully accessible, with exceptions dependent on the platform itself. Proper training will be created in making Google Forms fully presentable and disseminated to all instructional staff and faculty. February 2018 July 2020

Information Technology Services

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Technology HelpDesk (Website) Accessibility concerns include common problems such as a lack of fully functional keyboard navigation and alt tags. Will redesign once our new portal is launched and the content is migrated to OmniUpdate's OU Campus. February 2018 July, 2020
WSU Spanish Placement Exam This placement exam is fully inaccessible to users that are limited to keyboard navigation. This appears to be the only major area of concern. The actual placement exam is from a third party that was contracted by Modern and Classical Languages and Literatures (MCLL). ITS will contact the vendor to explain the need for a solution. February 2018 July 2020
ShockerAlert Contact Info This is one of the more straightforward and simple tools we've looked at. There do not appear to be any significant accessibility errors to address. Shocker Alert contains multiple products. Specifically the email/text message notifications come from a product called Rave which does have a web portal. Rave also provides a mobile app called Guardian. On all WSU owned, domain joined computers, we have deployed Alertus to integrate with Rave to show all alerts full screen. The university will monitor updates from both software vendors and work to communicate to them the need for ADA compliance requirements. February 2018 July 2020
Student Pending Grades There are no accessibility issues to address with Student Pending Grades. ITS will continue to monitor and make adjustments as need. February 2018 Fall 2018
SHaRP ID There are potential accessibility concerns regarding the required use of a mouse roll over to activate a field. The University will work with ITS and HR to modify this issue. February 2018 Fall 2018
Demographic Verification/Address Change The only accessibility concern is the keyboard. ITS can work to make this application more ADA compliant. Additionally, Ellucian is an alternative product that could be more accessible. February 2018 July 2020
ArcGIS Request There are no accessibility concerns. ITS will continue to monitor and make adjustments as needed. February 2018 July 2020
Directory Services Some images in Directory Services are missing alternative text. University ITS will fix the alt tag issue. February 2018 Fall 2018
FERPA Online Training There are some accessibility concerns regarding the keyboard navigation. ITS will work to make the corrections to make the application more ADA compliant. February 2018 Fall 2018

Media Resources Center

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Brainshark Accessibility concerns include the lack of keyboard navigation, inconsistent design schemes between formats/locations of presentations, and the failure to notify users when they are skipping past Brainshark presentations with testable elements. The use of Brainshark is being limited and alternative access to content provided in brainshark is provided within the tool. February 2018 July, 2020
Informational Touchscreen (Media Resources Center) There are many accessibility concerns based upon the very nature of the product. Small Touchscreens:
The university will provide a equally effective alternative system for providing the room schedule information provided by the small touch screens. This alternative system will be in place by December 31, 2018.

The University will work to provide an alternative system for providing location and navigation information in the Rhatigan Student Center.
February 2018 July, 2020
Ilos Video There are several accessibility concerns with this tool The use of Ilos has been discontinued at Wichita State University and will not be supported. February 2018 July, 2020
Panopto Accessibility concerns include the inability to provide accurate closed captioning and transcripts, as well as the inability to provide audio description Content in Panopto can be made fully accessible, with exceptions dependent on the platform itself. Proper training will be created in making Panopto media fully presentable and disseminated to all instructional staff and faculty. February 2018 July, 2020

Office of International Education

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
International Student Lab Tools (Talk Write, Wichita Map, IELC Lab, etc.) There are a few accessibility issues such as video/audio without transcripts, a lack of keyboard navigation, missing alt text, etc. Tools used by the International Education lab are created and programmed in-house. Accessibility concerns in associated programs, including IELC Lab, Talk Write, and Wichita Maps are already being remediated. Further fixes will be made or older programs will be discontinued if they cannot be made fully accessible. February 2018 July 2020

Office of Online Learning

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Blackboard Learn 9.1.201510.1176878 On the design level, Blackboard appears to be largely free of any major accessibility issues. Additionally, when looking at documents such as the independent WCAG audit that Blackboard conducted on Learn 9.1, current issues do appear to be noted by the company and the indication is that Blackboard will be addressing these in the future. On the Blackboard side of things, issues are minor, such as the inability to provide descriptive alt text for course banners. The main accessibility concerns in the use of Blackboard lie mostly in user error. While Blackboard does provide the tools for all content to be largely accessible, users/creators working with Blackboard can easily bypass these measures to produce content that is inaccessible. Content in Blackboard can be made fully accessible, with exceptions dependent on the platform itself. Proper training will be created in making Blackboard fully presentable and disseminated to all instructional staff and faculty. February 2018 July 2020

Office of the Registrar

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Online Course Catalog There are no major accessibility concerns. As new images are added to the 2018-2019 catalog, the University will make sure they are tagged with alt text. This should be complete by the first week of March.
CourseLeaf will update the catalog template during the University’s annual catalog refresh (May-June) that will make the site fully WCAG 2.0 AA compliant.
February 2018 June, 2018

OneStop (Student Support)

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
OneStop There are minor accessibility issues such as missing alt tags, hyperlinks that are not properly self-described, and the lack of keyboard navigation in a few key areas. The OneStop team will work with Blackboard, knowledge base content providers, and the university Web team to ensure the accessibility of OneStop tools and content by December 31, 2018. February 2018 December 31, 2018

Rhatigan Student Center (RSC)

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Automated Teller Machine (various institutions) Although the ATMs have a significant number of accessibility features in place, there are limitations for users that may not have a full range of motion or the ability to operate biometric controls. The appropriate banking institution will be contacted to ensure that the university is offering the most accessible hardware and software possible. February 2018 July 2020

School of Nursing

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Nursing Interactive Tools (beds, medstation, manikins, simulators, etc.) These tools provide physical training and do not have digital equivalents. They present several areas of concern regarding low- and no-vision user, information conveyed through imagery, operable controls outside certain spatial planes, etc. The College of Health Professions (CHP) and the office of Instructional Design and Access (IDA) will work together to ensure accessibility to users who have the ability to meet the technical standards of the program by December 31, 2018. CHP Technical standards were all reviewed and updated during the 2017-18 academic year, and will be reviewed and updated every three years February 2018 December 31, 2018

Rhatigan Student Center

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Vending Machine (food and beverage, different vendors) Accessibility concerns include the inability to see menu buttons or access the money slot. Contract Renewals: The university will write any future RFP's with the requirement that vending machines provided be the most accessible according to ADA standards.
-The university is contacting our vendors to request Voluntary Product Accessibility Templates (VPAT) from the manufacturers.
-Note that there continues to be alternative access to foods and beverages through a variety of retail outlets on campus.
February 2018 July 2020

Telecommunications (ITS)

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Avaya Phone System There are no major accessibility issues. -WSU ITS Telecommunications will deploy Aura Messaging on January 31st, 2018. Aura Messaging offers the AUDIX Telephone User Interface to callers, which supports different methods of access including TTY. WSU ITS Telecommunications will evaluate current Auto-attendant scripts to meet the accessibility standards by July 31st, 2018.
-WSU ITS Telecommunications procures and deploys only phone hardware that have Controls and Keys that are tactilely discernible. ITS Telecommunications will work with departments to identify legacy phone equipment that does not meet these standards, and provide appropriate replacement recommendation by July 31st, 2018. WSU Telecommunications can only make replacement recommendations as Telecommunications endpoints are owned by the using departments. During ITS Telecommunication's evaluation of future feature/system enhancements must meet the above requirements before deployment.
-WSU ITS Telecommunications will research Avaya Universal Access Phone Status software as a possible solution to meet potential color contrast issues by July 31st, 2018.
February 2018 July 31, 2018

The Sunflower

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
The Sunflower There are many accessibility issues, including the lack of captions, alt tags, and workable keyboard navigation The Sunflower is taking steps to implement changes to address the audit findings. The Sunflower has created a new position that that will ensure that the Sunflower website is compliant and accessible. The Sunflower is instructing the digital editor to begin checking new content added to the site. February 2018 Fall 2018

Various Departments

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
McGraw-Hill Connect (Note: Connect Psychology was provided by the publisher for review.) Accessibility problems include screen reader support, lack of alt tags and information images, keyboard navigation problems, and interactive areas that require drag and drop, and the heavy use of Flash. Proper training has been developed to educate instructional staff and faculty on how to speak to their vendor representatives about the accessibility of their products, including what specific components of their platforms are accessible/inaccessible and procuring sufficient VPATs February 2018 July, 2020

Various Departments

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
WileyPlus for Blackboard
Note: A specific textbook, provided by the publisher, is being used for this audit. This text is Ireland, Visualizing Human Biology, 4e
There are several accessibility issues, including the lack of support for screen readers, lack of adequate alt text, and the use of flash for elements like drag-and-drop. Proper training has been developed to educate instructional staff and faculty on how to speak to their vendor representatives about the accessibility of their products, including what specific components of their platforms are accessible/inaccessible and procuring sufficient VPATs. February 2018 July 2020

Strat Com/MRC/Department Web Sites

Tool Name Accessibility Issues Detected Planned Remediation Start Date Planned Completion Date
Various department websites (Disability Services, Financial Aid, Student Gov., etc.) Websites generally contain a lack of full keyboard navigation, a lack of images without alternate text, untagged documents, etc Refer to Department Tools (i.e. website) remediation plan February 2018 Along website remediation timeline