The key to effective communication is listening. Listening is the ability to accurately receive and interpret messages while communicating. Without it, messages are often misunderstood and you create unnecessary frustration for all parties involved. Below are some useful resource links that can assist with building effective listening skills.
To receive credit and earn participation points for completing an online activity, participants must watch at least one of the videos suggested below and complete the online quiz at the bottom of the page. Answers to the quiz are recorded and automatically submitted to the Learning Skills and Technology Coordinator for processing once you click the “Submit” button.