National Airline Quality Rating to be announced April 13 National Airline Quality Rating to be announced April 13

Results of the 25th annual national Airline Quality Rating (AQR) will be announced at 9:30 a.m. EDT Monday, April 13, at a news conference at the National Press Club, Zenger Room, in Washington, D.C.

The most comprehensive study of the performance and quality of the 12 largest airlines in the United States, the AQR is conducted annually by researchers at the W. Frank Barton School of Business at Wichita State University and the Embry-Riddle Aeronautical University Prescott, Ariz., campus.

Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the only rating to include multiple criteria by which airline performance is measured in a quantitative and unbiased manner.

AQR researchers will use performance-based data to show whether public perception of airline quality and confidence is positive or negative.

The new findings cover the 2014 calendar year and rate the following airlines, listed in alphabetical order: Alaska, American, Delta, Envoy, ExpressJet, Frontier, Hawaiian, JetBlue, SkyWest, Southwest, United and Virgin America.

For more information on the most recent results for the 2013 Airline Quality Rating, go to www.airlinequalityrating.com.
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Contact: Joe Kleinsasser, director of News and Media Relations, Wichita State University, at 316-978-3013, cell 316-204-8266 or joe.kleinsasser@wichita.edu; or Melanie Hanns, director of University Communications, Embry-Riddle Aeronautical University, at 386-226-7538, cell 386-283-0753 or melanie.hanns@erau.edu.