SGA online balloting system glitch
Unfortunately, Information Technology Services (ITS) has become aware of a very small number of voters who experienced technical difficulties when casting their votes.
The issue appeared after the student voter logged in to the balloting system, selected choices on the ballot and hit the "Review Ballot" button. At that time, instead of a ballot review screen, the ballot reset without recording the vote. The issue was caused by a server setting that reset the ballot resource pool every 15 minutes to make sure resources were available for the application to run. Given the length of the SGA ballot, the 15 minute reset time was too short. ITS has increased the reset time to four hours, which will decrease the possibility that the issue will affect voters.
It is still possible that if a voter starts their application just prior to the resource pool reset they may experience the same problem. If your ballot resets at the "Review Ballot" step, please select your choices again and resubmit the ballot.
ITS is committed to providing a secure, fair and auditable voting process for SGA and is working diligently to make sure all students who want to cast a ballot can do so.
If you have had or are having a technical problem casting your ballot, please contact Carla Mann, senior administrative assistant at SGA, at carla.mann@wichita.edu or 978-3480. Please provide the following information so ITS can verify that your vote was recorded and ensure that the balloting application is working properly:
-- Your myWSU ID number.
-- The type of computing device you were using (phone, tablet, laptop, desktop).
-- The operating system (iOS, Android, MAC OS, Windows) and version.
-- Where you were trying to vote (on campus or off campus).
-- Whether you were using a Wi-Fi or wired connection.
-- A detailed description of any problems you had.
-- Your contact information so we may follow up with a resolution or obtain more information about the problem, if necessary.