National Airline Quality Rating to be announced April 9 National Airline Quality Rating to be announced April 9

Media is invited to this year's press conference to announce the results of the 28th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University's Prescott, Ariz., campus.

Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints.

AQR is the longest-running and most established measure of airline quality. AQR researchers use a combination of performance-based data that allows comparison of the actual performance of airlines with the public perception of airline quality.

The new findings cover the 2017 calendar year and rate the following airlines, listed in alphabetical order: Alaska (last year's No. 1 overall airline), American, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, SkyWest, Southwest, Spirit, United and Virgin America.

WHEN: 9:30 a.m. EDT Monday, April 9
WHERE: The National Press Club, Zenger Room, in Washington, D.C.

Go to http://www.wichita.edu/j/?6302 for more information.