National Airline Quality Rating to be announced April 9
Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints.
AQR is the longest-running and most established measure of airline quality. AQR researchers use a combination of performance-based data that allows comparison of the actual performance of airlines with the public perception of airline quality.
The new findings cover the 2017 calendar year and rate the following airlines, listed in alphabetical order: Alaska (last year's No. 1 overall airline), American, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, SkyWest, Southwest, Spirit, United and Virgin America.
WHEN: 9:30 a.m. EDT Monday, April 9
WHERE: The National Press Club, Zenger Room, in Washington, D.C.
MEDIA INFORMATION: This year's announcement will be streamed live via Facebook (more information and link to come). Audio and video setups will be available via the NPC. Advance interviews with researchers Dr. Dean Headley and Dr. Brent Bowen are available upon request. Full results of the new AQR with top airline rankings will be distributed onsite and digitally immediately as the press conference starts. To view last year's results, profiles and more, go to airlinequalityrating.com.
MEDIA CONTACTS:
- Joe Kleinsasser, Director of News and Media Relations, Wichita State University; O: (316) 978-3013; C: (316) 204-8266; joe.kleinsasser@wichita.edu
- Melanie Hanns, Senior Communications Advisor, Embry-Riddle Aeronautical University; O: (386) 226-7538; C: (386) 283-0753; melanie.hanns@erau.edu