PDF
…of Callers to
Consumer Hotlines? ICSA Journal.
Martin, C. L. (1993). Business Lessons from Central Europe: The W.S.U. Slovakia
Connection. Business and Economic Report.
Martin, C. L. & Smart, D. (1993). Consumers Who Correspond with Business: A Profile
and Measure of Satisfaction. Journal of Applied Business Research.
Martin, C. L. (1993). Feelings,…
https://www.wichita.edu/academics/business/marketing/_documents/C-Martin-CV-2019.pdf