Trouble Accessing Training Files?

 

Microsoft Accounts

Many of our training files are stored in SharePoint, and are restricted to people who are logged in with their WSU account. Your browser can maintain your log-in status with Microsoft accounts, sometimes for months at a time, depending on your browser settings. If you are actively logged in to Microsoft with a personal account (even from a long time ago),  this may be who Microsoft "thinks" you are when you try to access a file stored in SharePoint, thereby disallowing your access.

If you have received a message that you do not have permission to access a training file, try the following steps:

When done correctly, after these steps you should be prompted to log in to your Microsoft Account the next time you try to access the link. Be sure to follow the instructions under the log in screen, and sign in with:

  • Your myWSUID@wichita.edu (e.g. A123Z987@wichita.edu):

Log in screen

  • Followed by your myWSU password:

    Password Prompt

Clearing Browsing History & Cache/Cookies

Note: Cache or Browser History can also be set up in the Browser’s settings to clear on exit.

Google Chrome

To Clear Browser History in Chrome:

  1. Open Menu Options in the upper right of the window.
  2. Select History dropdown
  3. Select History (keyboard shortcut: Ctrl + H)
    Image of steps 1 through 3
  4. Select Clear Browsing Data
    Image of step 4
  5. In Clear Browsing Data window
    • Click drop down for Time Range
    • Select All Time
      Image of step 5
  1. Select the items to clear.
    • To clear entire browsing data, select Advanced and select all boxes
    • Verify Time Range is All Time
      image of step 6
  2. Select Clear Data
    Image of step 7
Firefox

In Firefox, clearing the browsing history and cache is a two-part process:  delete both the Cookies and the History.

 

  1. Open Menu Options in the upper right of the window.
  2. Select Options
    image of steps 1 and 2
        
  1. From the left menu, Select Privacy & Security
    image of step 3
  2. Under Cookies and Site Data, click Clear Data
    • If wanted, check the box to delete cookies and site data when Firefox is closed
      image of step 4
  3. In Clear Data window, Check the boxes to delete content
  4. Select Clear
    image of step 5 and 6
  5. In warning box, select Clear Now
    image of step 7
  6. Under History, select Clear History
    image of step 8
  7. In the Clear All History window, click the Time Range drop down and select Everything
    image of step 9 and 10
  8. Select the items to clear.
    • To clear entire browsing data, select all boxes
    • Verify Time Range is Everything
  9. Select Clear Now
    image of step 11
  10. Close the Options Tab
Internet Explorer
  1. Open Menu Options in the upper right of the window.
  2. Select Internet Options
    • Can access Internet options under Tools in Menu Bar as well
      image of step 1 and 2
  3. Under Browsing History on the General Tab, Click Delete
    • If wanted, check the box to Delete browsing history on exit when Internet Explorer is closed
      image of step 3
  4. Check the boxes to delete content and click Delete
    • Uncheck ‘Preserve Favorites Website Date’
      image of step 4
  1. Click OK to close Internet Options Window

Back to Top

Private or Incognito Window

Private or Incognito mode forces the web browser to ignore cookies and does not record browsing history. 

When there is cache or browsing history issues, using a private or incognito window is recommended.

To Access Incognito Mode in Chrome
  1. Open Menu Options in the upper right of the window.
  2. Select New Incognito Window
    • This will open a new browser window
    • Navigate normally – access the websites you normally would use, i.e Banner 9

Image of steps 1 and 2

 

To Access a Private Window in Firefox
  1. Open Menu Options in the upper right of the window.
  2. Select New Private Window
    • This will open a new browser window
    • Navigate normally – access the websites you normally would use, i.e Banner 9

Image of steps 1 and 2

Back to Top