Trouble Accessing Training Files?
Microsoft Accounts
Many of our training files are stored in SharePoint, and are restricted to people who are logged in with their WSU account. Your browser can maintain your log-in status with Microsoft accounts, sometimes for months at a time, depending on your browser settings. If you are actively logged in to Microsoft with a personal account (even from a long time ago), this may be who Microsoft "thinks" you are when you try to access a file stored in SharePoint, thereby disallowing your access.
If you have received a message that you do not have permission to access a training file, try the following steps:
- Clear your browser history/cache/cookies
- Try utilizing Chrome's Incognito mode or a Private window in Firefox
When done correctly, after these steps you should be prompted to log in to your Microsoft Account the next time you try to access the link. Be sure to follow the instructions under the log in screen, and sign in with:
- Your myWSUID@wichita.edu (e.g. A123Z987@wichita.edu):
- Followed by your myWSU password:
Clearing Browsing History & Cache/Cookies
Note: Cache or Browser History can also be set up in the Browser’s settings to clear on exit.
To Clear Browser History in Chrome:
- Open Menu Options in the upper right of the window.
- Select History dropdown
- Select History (keyboard shortcut: Ctrl + H)
- Select Clear Browsing Data
- In Clear Browsing Data window
- Click drop down for Time Range
- Select All Time
- Select the items to clear.
- To clear entire browsing data, select Advanced and select all boxes
- Verify Time Range is All Time
- Select Clear Data
In Firefox, clearing the browsing history and cache is a two-part process: delete both the Cookies and the History.
- Open Menu Options in the upper right of the window.
- Select Options
- From the left menu, Select Privacy & Security
- Under Cookies and Site Data, click Clear Data
- If wanted, check the box to delete cookies and site data when Firefox is closed
- If wanted, check the box to delete cookies and site data when Firefox is closed
- In Clear Data window, Check the boxes to delete content
- Select Clear
- In warning box, select Clear Now
- Under History, select Clear History
- In the Clear All History window, click the Time Range drop down and select Everything
- Select the items to clear.
- To clear entire browsing data, select all boxes
- Verify Time Range is Everything
- Select Clear Now
- Close the Options Tab
- Open Menu Options in the upper right of the window.
- Select Internet Options
- Can access Internet options under Tools in Menu Bar as well
- Can access Internet options under Tools in Menu Bar as well
- Under Browsing History on the General Tab, Click Delete
- If wanted, check the box to Delete browsing history on exit when Internet Explorer
is closed
- If wanted, check the box to Delete browsing history on exit when Internet Explorer
is closed
- Check the boxes to delete content and click Delete
- Uncheck ‘Preserve Favorites Website Date’
- Uncheck ‘Preserve Favorites Website Date’
- Click OK to close Internet Options Window
Private or Incognito Window
Private or Incognito mode forces the web browser to ignore cookies and does not record browsing history.
When there is cache or browsing history issues, using a private or incognito window is recommended.
- Open Menu Options in the upper right of the window.
- Select New Incognito Window
- This will open a new browser window
- Navigate normally – access the websites you normally would use, i.e Banner 9
- Open Menu Options in the upper right of the window.
- Select New Private Window
- This will open a new browser window
- Navigate normally – access the websites you normally would use, i.e Banner 9