CUSTOMER LOGIN INSTRUCTIONS
- Log into Pinnacle
- Enter your MyWSU ID and Password
- If you are not able to access the billing, please enter a service request at www.wichita.edu/services/telecom. Choose Telecommunications Assistance, then click Other and Billing.
To Access The Monthly Bill:
- Under the "billing" tab choose "department billing".
- The search function should already be enabled and your monthly billings should be
- If you would like to filter by a certain org or department, you may enter the number in the "Department Number" field.
- If you would like to filter by a certain billing date, you may choose that in the
"Billing Date" fields
- ITS Telecommunications bills on the 25th of every month except June and December.
- Click on the date you want to see.
- For example, clicking "25-OCT-2020" will show the overall bill for that month.
- It breaks down the units and the total amount for recurring charges and one time charges.
- To view the bill in its entirety, click on "View Report".
- There are several subtabs under Department Billing that will help you to understand
your bill more fully.
- You can see a "Summary by Account" that will show you the funding used on all charges.
- "Non-Usage Charges" will show you all one time charges, such as work orders, cellular phone charges and conference calls. They each have a bill note to help you understand the chrages.
- The "usage charges" subtab will show you all long distance calls made throughout the period.
To Download Any Report:
- You can download any report individually by drilling into the main tabs (recurring
charges, onetime charges, usage charges, etc.)
- Each tab will have a down arrow, and that will start the downloading process.
- To view the entire report, make sure you are on the department billing tab, and "summary" subtab.
- You will see a blue button that says "view report". Click "view report".
- It will take a moment for your bill to generate. You can save or print, whichever you prefer.
Check Work Orders:
- On the left hand side of the screen, choose the "services" tab. You will then see a new set of main tabs.
- Click on the "incidents" tab.
- You can drill down into each of the work orders by clicking the underlined number.
- To log out, simple press "logout" at the top right of the screen.
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