PDF
…National Conference on Aircraft
Interiors.
Headley, D. E. & Bowen, B. D. (1991). The AQR: An Example of Issue Based Research
at the National Institute for Aviation Research. American Institute of Aeronautics
and Astronomics.
Headley, D. E. (1991). Heuristics and Service Quality in Health Care. Business and
Health Administration Association Proceedings.…
https://www.wichita.edu/academics/business/marketing/_documents/DHeadley.pdf