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…Bryan Hochstein, Nawar Chaker, Deva Rangarajan, Duane M. Nagel, and Nathaniel Hartman (2021), “Proactive Value Co-creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles”, Journal of Service Research Duane M. Nagel, Larry Giunipero, Hyeyoon, Jung Jim Salas, and Bryan Hochstein, (2021), “Purchaser…
https://www.wichita.edu/profiles/academics/business/office_of_the_dean/department-of-marketing-and-economics/Nagel-Duane.php