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…Developing an Industry Standard. Journal of Aviation/Aerospace Education and Research. Headley, D. E. & Miller, S. J. (1994). Measuring Service Quality and its Relationship to Future Consumer Behavior. Journal of Healthcare Marketing. Headley, D. E., Bowen, B. D., & Luedtke, J. R. (1992). A Quantitative Methodology for Measuring Airline Quality. Journal of…
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