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…Public. International Journal of Applied Aviation Studies, 4 (2), 39-62. Bowen, B., Headley, D. E., & Lu, C. (2003). Benchmarking Airline Service Performance. Public Works Management & Policy, 7 (3), 188-204. Headley, D. E., Bowen, B. D., Kane, K., & Lutte, R. (1999). Enhancing Global Competitiveness: Benchmarking Airline Operational Performance in…
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