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…Marketing: Editor's Response. Journal of Services Marketing, 25 (1), 14-19.
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Building Blocks for Future Research. Journal of Services Marketing, 21 (6), 391-397.
Bowers, M. R. & Martin, C. L. (2007). Trading Places Redux: Employees as Customers,
Customers as…
https://www.wichita.edu/academics/business/marketing/_documents/C-Martin-CV-2019.pdf