wichita.edu
…Eagle, Wichita Business Journal, as well as other major electronic and print news outlets. His work with quality measurement is recognized by both academics and the business community as a benchmark in the measurement of service quality for the commercial airline industry. Selected Publications: Claycomb, C. & Headley, D. E. (in press, 2011). Clean…
https://www.wichita.edu/academics/business/marketing/Dean.php