PDF
…in Engineering and Management.
Bowen, B. D., Headley, D. E., & Lu, C. (2003). Benchmarking Airline Performance in the
Post-911 Operational Environment. Air Transport Research Society International
Conference, 12.
Headley, D. E., Bowen, B. D., & Kane, K. (1999). Defining Air Carrier Operational
Reliability Using the Airline Quality Rating. International …
https://www.wichita.edu/academics/business/marketing/_documents/DHeadley.pdf