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… Vermillion, M., Ross, M., Noble, J. (2014). The Relationships between Service Quality, Satisfaction, and Behavioral Intentions of Customers at a Non-Profit Sports Organization. Presented at the annual meeting of the Applied Sport Management Conference (ASMA), Baton Rouge, LA. Refereed.
Kim, W., Walker, M., Noble, J., Ross, M., Vermillion, M., Stoldt, G.C., …
https://www.wichita.edu/academics/education/Sport_Management/People/LecturerVita-Ross1.pdf