Frequently asked questions about the new Duo dual-factor authorization system at Wichita State University.

Which online applications will require me to use Duo?

The following log in screens will require Duo: myWSU portal, OWA (webmail), WSU Team Dynamix, and Banner applications.

What are my authentication options with Duo?
  • Duo Push (recommended): Pushes a login request to your smartphone or tablet via the Duo Mobile App.

Watch the app at work with myWSU

  • Call Me: Authenticate via phone callback
  • Enter a Passcode: Log in using a passcode, either generated with Duo Mobile, sent via text, or provided by an administrator.
  • USB Security Key (YubiKey): With the key, there is a departmental cost involved. For more information, contact the Help Desk: (316) 978-HELP or helpdesk@wichita.edu.
What happens if I leave my cell phone at home? Can I still log in?

In the Device dropdown, select an alternate device that you have set up previously (e.g. landline). If you have not set up an alternate device, contact the Help Desk. You will need to provide the following information: the last four numbers of the ID number on your Shocker ID card, along with your date of birth (month & date).

I didn’t receive a welcome email. How do I set up my Duo?

Log in to myWSU; you will be prompted to set up Duo.

How do I add another device?
  • We highly recommend setting up two devices initially.
  • Select Add a New Device on the left side of the Duo authentication screen and follow the prompts. More detailed instructions can be found here.
I don’t have a mobile phone or landline. What are my options?

One option is for departments to purchase Yubi keys. Yubi keys are USB devices that will allow a user access to Duo. There are two types:

  • Blue key: can be set up by the user and only works with Google Chrome
  • Black key: has to be set up by ITS and works with all browsers
  • Both incur a cost to your department.
  • Contact the Help Desk for more information: (316) 978-HELP or helpdesk@wichita.edu.
My phone number changed. How do I update Duo?

Go to My Settings and Devices on the left side of the Duo authentication screen to remove an old phone number and add a new one. You will have to authenticate with another method. If you have not set up another method, contact the Help Desk at (316) 978-HELP. You will need to provide the following information: the last four numbers of the ID number on your Shocker ID card, along with your date of birth (month & date).

 

What if I can’t get logged in at all? I lost my cell phone, and didn’t setup a secondary device.
Contact the Help Desk at (316) 978-HELP. You will need to provide the following information: the last four numbers of the ID number on your Shocker ID card, along with your date of birth (month & date).
What types of phones can download the App?
Duo Mobile apps exist for Android, iPhone and Windows phones. Other cell phones can still receive text codes, but will not be able to enable the push notification.
How do I stay authenticated longer?
On the Duo log in screen, check the box at the bottom of the Duo screen that reads “Remember me for 10 hours.”
Why does Duo Mobile need to access my camera?
Duo activation involves scanning a QR code using the camera on your phone. You can safely disable camera access for DUO after the scan.
I don’t have a wireless or cellular connection. How do I log in?
Tap the key (iOS) or pin (Android) icon in the Duo Mobile app to generate an authentication passcode. You do not need an internet connection, or a cellular signal to generate these passcodes.
My push alerts aren’t working
Duo has troubleshooting steps for iOS, Android, Windows Phone, or BlackBerry. If pushes are still malfunctioning, Reactivate Duo Mobile.
I am using push notifications. How much of my data plan will this use?
Almost none. 500 push notifications uses around 1 MB of data, or the amount of data used to load one webpage on your phone.
What happens if I press Deny on the Duo App during a login attempt?
Log in attempts will be logged and reported. After 10 unsuccessful login attempts, the account will be locked and you will need to contact the Help Desk to reset the account.
I have a message on the Duo app regarding my phone’s security settings. What does this mean?
Duo sends suggestions for improving overall security of your device. This can include new operating system updates. These are suggestions only, and will not affect the functionality of the app.
I am traveling internationally without cell service. How can I authenticate with Duo?

Even if you don’t currently have cell service, if you have previously set up Duo on your cell phone you can use the passcode found in the Duo mobile app.

  1. Open the Duo mobile app on your phone.
  2. Click on the dropdown arrow next to the Wichita State University logo.
  3. A six digit passcode will be visible.
  4. When logging into a Duo site on your computer, instead of selecting Send Me a Push, select Enter a Passcode
  5. Type in the six digit number from step 3.

Another option is to obtain a YubiKey before travel. Contact the Help Desk for more information about YubiKeys.

For more information about Duo, please visit guide.duo.com

To search for specific questions, visit help.duo.com