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…of Citizens.” Journal of Public Budgeting, Accounting and Financial Management, 12 (1), 2000, Mark A. Glaser and Robert B. Denhardt. “Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance.” Public Productivity and Management Review, 23 (1) 1999, Mark A. Glaser and W. Bartley Hildreth. "When…
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