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…in 2013 was the highest since the Airline Quality Rating started in 1991.
The 24th annual Airline Quality Rating was released today (Monday, April 7) at the National Press
Club.
Of the 15 carriers rated for performance in both 2012 and 2013, eight airlines improved, six
airlines declined and one is new to the rankings.
The Airline Quality Rating (AQR) is a…
https://www.wichita.edu/about/wsunews/archive/images/2014AQRletterhead.pdf