wichita.edu
…or levels of support offered by the Help Desk. This SLA may be updated as services change, and/or to account for staffing changes. 1. Service Description The Help Desk provides first-level technical support to all faculty, staff, and students of WSU in a professional, and informative manner. The Help Desk is dedicated to servicing the computer, and…
https://www.wichita.edu/services/its/userservices/helpdesk_sla.php