ksarn.org
…the tension plainly rather than pretending it is not there. A short pause, or a minute of writing, can reset the room.
Then refocus on the question and the ground rules you set. Separate disagreement, which is welcome, from disrespect, which is not. If one student is being targeted or a remark crosses a line, address it calmly and protect the person…
https://ksarn.org/cm-guide-de-escalating-in-the-moment/