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…is a joint research project funded as part of faculty research
activities at Wichita State University, Wichita, Kan., and Embry-Riddle Aeronautical University,
Prescott, Ariz., campus.
The industry improved in two of the four elements of the AQR: involuntary denied boardings
and customer complaints. However, performance declined in on-time performance and…
https://www.wichita.edu/about/wsunews/archive/images/2014AQRletterhead.pdf