wichita.edu
General Overview The purpose of this Service Level Agreement (SLA) is to document an expected level of support provided by the ITS Help Desk to individual faculty, staff, and students at Wichita State University. This SLA will be reviewed periodically, and evolve over time as there are changes in services, or levels of support offered by the Help Desk. This …
https://www.wichita.edu/services/its/userservices/helpdesk_sla.php