Using the Ticketing Tool
Working remotely, it is essential that we utilize any and all tools that might be beneficial. Our ticketing tool allows you to track assets, have a secure public form to fill out for inquiries, work tickets, create knowledge base articles, make requests, create and update projects, with both gantt charts and card walls for different project management approaches. Working from home is made simpler now that you can keep track of all your work in one place. Click on the Client Portal for access to submitting tickets to ITS and other departments on campus. You will be asked to sign on and use duo authentications to get to most request links.
Below are the links to WSU home website and how to work remotely with other tools.
WSU COVID-19 Response Working Remotely
What is TeamDynamix?
TeamDynamix offers Service and Project Management together on a single cloud-based platform. Whether you are in ITS, MRC, FBOT, or any of the many more departments, you are going to want to have your own Tickets, approval workflows, knowledge base articles, requests, and projects. TeamDynamix has created a highly configurable platform that can grow with you. WSU has a small team on campus that is dedicated to helping you every step of the way.
TeamDynamix is easy to configure and can help automate many processes for your work. It can track assets or contracts, be a secure public form to fill out for inquiries, has both gantt charts and card walls for different project management approaches, etc. If you want to learn more or have a demo, contact the team.
The Client Portal is all WSU users who have a myWSU ID # as access is part of the site license. Users can login to the Client Portal by using their MyWSU ID and password. This application allows users to request technical help or services. It is also the portal for Projects.
Sponsors, Stakeholders, and team members can review and edit a project’s project charter, biweekly updates, tasks, issues, and risks via the client portal.
The Technician Portal is for those users who have a license. They interact with the service requests, and work the individual tickets. Technicians can also update, reassign, create and edit service requests, work incident tickets plus work on assigned project tasks all from one secure application.
If you feel that you need a Technician License to do even more, click the button below to see pricing and to order one: