WSU's Ticketing System is a project and portfolio management (PPM) software solution specifically tailored to accommodate the needs of Higher Education, with a simple yet powerful web-based application. This allows Project Owners to submit and keep track of project requests. The PM ticketing tool builds on a typical project request framework, but delivers significant enhancements to the project request, approval, tracking, and reporting processes. All components of managing a process to the last survey of the stakeholders can be automated.
The history of Project Management at WSU is fragmented with some department using PM and others none, frequently with different processes and tools. The good news is PM at WSU also has a history of continuous improvement. ITS started PM in 2015 when the first list of everything being requested of ITS was captured with limited data.
Information Technology Services (ITS) is WSU's central IT department. ITS supports the servers and enterprise applications for WSU administration, finance, and student services; operates the university's telecommunications services; and provides technology training and support for most of the departments of the university.