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… Discipline”. Journal of Services Marketing, Vol 38 No 1 Bryan Hochstein, Clay Voorhees, Alexander Pratt, Deva Rangarajan, Duane M. Nagel, & VJ Mehrotra. (2023). “Customer success management, customer health, and retention in B2B industries”. International Journal of Research in Marketing. Deva Rangarajan, Bryan Hochstein, Duane M. Nagel, and Teidor Lyngdoh …
https://www.wichita.edu/academics/business/marketing/Duane.php