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…annual national Airline Quality Rating (http://aqr.
aero). It was the third best overall score in the 20 years
researchers have tracked the performance of airlines.
Released during a news conference at the National
Press Club (Monday, April 4, 2011), the rankings show
that of the 16 carriers rated for performance in both
2009 and 2010, nine airlines…
https://www.wichita.edu/academics/business/research-connection/_documents/RC-July2011.pdf