The Wichita State University Technology Help Desk answers a wide range of technical questions about the use of WSU services.
Students, faculty and staff can contact the Help Desk for assistance with passwords, wireless access and other needs.
Faculty and staff who need assistance with their university-owned computers should contact the Help Desk first. Using the Help Desk for computer services has advantages over contacting Desktop Support directly and ensures that you will receive the best service possible. In the event that a technician is unavailable, Help Desk is available during the hours below to create a ticket.
How to request technical help
|Issue||What to do|
|Hardware/software issues with university owned PC's, Macs, laptops, printers, etc.||Make a ticket for Desktop Support. Contact the Help Desk to create one for you, or create a ticket yourself.|
|Wireless issue||Contact the Help Desk|
|Issue accessing Banner||Contact the Help Desk|
|Help with an individual form in Banner||Contact Training at (316) 978-5800|
|Issues with Blackboard||Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.|
|Email issues||Contact the Help Desk. Your question may be answered here.|
|Trouble logging into your PC, myWSU, Banner, or any other WSU Service||Contact the Help Desk|
|Telecommunication service request||Submit a ticket here|