Online Voicemail User Interface
Opentext / CX-E Voice is the new Voicemail Management Application for accessing your voicemail online.

Setting Up Voicemail Management on the Web

How to complete the initial set up of Security Passcode and Name & Greeting Recording

login screen interface image

To set up your voicemail online:

  1. Open the web interface (you must be on campus or using the VPN)
  2. Log in using the following login options:
    • Username: enter phone extension number (4 digits)
    • Security Code: voicemail security code or password (For the initial setup, enter the security code assigned to you)
  3. Click Log In
  4. Set up preferences window
    You will be prompted to set up your account, click Let’s Go
    • Select Allow or Always Block on the pop up regarding notifications from Voicemail depending on your preference.
  5. Preferences screen image
    During setup, you will be prompted to change your Security Code.
    • Enter the Current Security Code (assigned to you by Telecom)
    • Enter a new Security Code (Must be between 4-15 digits long)
    • Confirm the new Security Code by re-enter the new code
    • Click Next
  6. Recording and Playback interface
    Set Preferences for recording and playback - Select Preferences and Click Next
    • You can change method used to record and play your messages by managing the settings on this screen. By default, the phone number field will be populated with the primary device assigned to you by your administrator.
      • Phone - Allows you to record or play your messages using the phone indicated in the Phone number box.
      • Streaming media / microphone - Allows you to record and play your messages through your laptop, tablet, or other Internet-connected device.
  7. Record your name
    record your name
    • Click the Microphone Icon
    • Record your name
    • Click square stop icon to stop recording
      record name
    • Click the Play arrow to review the recording
    • Repeat steps to re-record name
    • Click Next
  8. Standard Greeting interface
    Record the Standard Greeting your callers hear
    • Click the Microphone Icon
    • Record your name
    • Click square stop icon to stop recording
    • Click the Play arrow to review the recording
    • Repeat steps to re-record name
    • Click Next

Preferences - Time zone & Display Language

  1. Select the default time zone
  2. Time Format can be set to either 12 or 24 hour format
  3. Select the User display language

Save after selecting preferred preferences.

Recordings screen interface image


  • Enable Out of Office Greeting
    • Check to enable once Out of Office greeting is recorded
  • Recordings – Type of Greetings: Standard, Busy, or Out of Office
    • Click Pencil to Record or Edit Greeting
      • Click the Microphone Icon
      • Record your name
      • Click square stop icon to stop recording
        • Repeat steps to re-record greeting
      • Click Save
Devices interface image


Add device available options menu selection image
The Device Type menu allows you to identify the phone when adjusting other settings.

On the Devices page you can add or edit your devices and set the Primary device and the Primary mobile device if your administrator grants permission and provisions your account.

  • Primary device - There can be only one primary device for the mailbox. This is the device to which the system attempts to transfer calls. When callers use the automated attendant to transfer to a user, they system always attempts a transfer to the primary device, regardless of which number the caller dialed.
  • Primary mobile device - This number designates the device as the user's primary mobile device. Only one device can be designated as a primary mobile device.

Note: You can select a single device as both the primary and primary mobile device.

Add a New Device

  1. Select Add Device
  2. Device Type: select from the available options
  3. Device number dialog showing numbers with no spaces
    Use only numbers — no spaces, dashes or parenthesis.
    Enter Device number and select Activate this number check box
  4. Set the Call timeout (seconds) using the up or down arrows or enter a value with a minimum value of 5 and maximum value of 60.
    • Call Timeout (seconds) - The Call Timeout default values vary by device type. Use the up/down arrows to change the Call Timeout from the current default setting. The call timeout parameter instructs the system how long to ring (in seconds) the selected device before considering it a RNA (ring no answer) condition. The timer starts when ringback is detected.
  5. Select Save


On the Messaging page you can configure and manage how the system plays the message envelope information and sorts your messages.

  • The message envelope contains the sender’s information. Depending on your settings, it can include the sender’s name, date and time of the message.
  • Playback options provide you with choices to sort by urgency, type or recency. You can also set your message playback speed by message or session.

After you choose your setting options, select Save to save your choices. To leave the page without saving and clear your choices, select Cancel.



Outcall Notification

The Outcall Notification feature allows you to configure whether, and when, the system notifies you that new messages have arrived. You can also define your message notification delivery options. The Outcall Notification feature can contact regular phone numbers, digital pagers, PIN-based pagers, and radio pagers.

When your mailbox receives a message, the system determines whether to notify you based on the message type, message sender, and time of day you specify. If the message meets your requirements, then the Outcall Notification feature tries to notify you of the message by calling the first telephone number on your personal call list.