Opentext / CX-E Voice is the new Voicemail Management Application for accessing your voicemail online.

WSU Employees with an email account that are associated with a WSU Phone extension are automatically set up with a Federated Voicemail Account. With Federated Voicemail accounts:

  • Voicemails are stored in the Email environment, so they synchronize with email accounts
  • Accounts are automatically be set up with email notification:
    • When the email is read - the notification light will go out on the phone
    • When the email is deleted - the voicemail will be deleted from the voicemail Server

Please note: Employees with a Federated Voicemail account will not be able to access voicemail messages online. Only voicemail settings can be modified through the online platform.

For all other WSU voicemail extension, the Non-Federated version is available, such as departmental voicemail extensions. See the Non-Federated Guide for details.

Voicemail management

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Setting Up Voicemail Management on the Web
Email Notification of Voicemail Messages
Options: Settings

           Preference - Time zone & Display Language
                      Add a New Device
                      Outcall Notification

Contact Information
Setting Up Voicemail Management on the Web

How to complete the initial set up of Security Passcode and Name & Greeting Recording

To set up your voicemail online:

  1. Open a web browser and go to
  2. Log in using the following login options:
    • Username: enter phone extension number (4 digits)
    • Security Code: voicemail security code or password
      • For initial setup- enter the security code assigned to you


  3. Click Log In
  4. You will be prompted to set up your account, click Let’s Go                     
    • Select Allow or Always Block on the pop up regarding notifications from Voicemail depending on your preference.


  5. During setup, you will be prompted to change your Security Code.
    • Enter the Current Security Code (assigned to you by Telecom)
    • Enter a new Security Code
      • Must be between 4-15 digits long
    • Confirm the new Security Code by re-enter the new code
    • Click Next


  6. Set Preferences for recording and playback - Select Preferences and Click Next
    • You can change method used to record and play your messages by managing the settings on this screen. By default, the phone number field will be populated with the primary device assigned to you by your administrator.
      • Phone - Allows you to record or play your messages using the phone indicated in the Phone number box.
      • Streaming media / microphone - Allows you to record and play your messages through your laptop, tablet, or other Internet-connected device.

      Recording and Playback

  7. Record you name
    • Click the Microphone Icon

      record your name

    • Record your name
    • Click square stop icon to stop recording

      record name

    • Click the Play arrow to review the recording
      • Repeat steps to re-record name
    • Click Next
  8. Record the Standard Greeting your callers hear
    • CLick the Microphone Icon
    • Record your name
    • Click square stop icon to stop recording
    • Click the Play arrow to review the recording
      • Repeat steps to re-record greeting
    • Click Next

callers hear

No further action is required to set up your voicemail. With a Federated Account, email notifications will automatically be sent with a voicemail message is left. Please see the next section for information regarding email notifications.

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Email Notification of Voicemail Messages


Email Notification is automatically set up and synchronized with your WSU email address ( When a voicemail message is left on the extension, an email will automatically be sent to the employee’s email address.

  • The Subject line lists name and extension of the caller
  • Click on the attached Audio file to listen to the message

Email Notification of Voicemail Message

Please note:

  • The message notification light on the phone extension will go out once the email is read
Optional: Settings

The following settings are optional and can be modified or adjusted per user preferences.

Preferences - Time zone & Display Language

Set up or modify time zone, format, and language options

  • Select the default time zone

              Default Time Zone

  • Time Format can be set to either 12 or 24 hour format

              12 or 24 format

  • Select the User display language

Save after selecting preferred preferences.                   


Modify or enable Recorded Greetings for Standard, Busy, or Out of Office

  • Enable Out of Office Greeting
    • Check to enable once Out of Office greeting is recorded
  • Recordings – Type of Greetings: Standard, Busy, or Out of Office
    • CLick Pencil to Record or Edit Greeting
      • Click the Microphone Icon
      • Record your name
      • Click square stop icon to stop recording
        • Repeat steps to re-record greeting
      • Click Save



On the Devices page you can add or edit your devices and set the Primary device and the Primary mobile device if your administrator grants permission and provisions your account.

The default WSU Extension number cannot be changed or removed.

  • Primary device - Default setting is Extension. There can be only one primary device for the mailbox. This is the device to which the system attempts to transfer calls. When callers use the automated attendant to transfer to a user, they system always attempts a transfer to the primary device, regardless of which number the caller dialed.
  • Primary mobile device - This number designates the device as the user's primary mobile device. Only one device can be designated as a primary mobile device.     

 Note: You can select a single device as both the primary and primary mobile device.


Add a New Device
  1. Select Add Device
  2. Device Type: select from the available options

    Add Device

  3. Enter Device number and select Activate this number check box

    Add device

  4. Set the Call timeout (seconds) using the up or down arrows or enter a value with a minimum value of 5 and maximum value of 60.
    • Call Timeout (seconds) - The Call Timeout default values vary by device type. Use the up/down arrows to change the Call Timeout from the current default setting. The call timeout parameter instructs the system how long to ring (in seconds) the selected device before considering it a RNA (ring no answer) condition. The timer starts when ringback is detected.
  5. Select Save

On the Messaging page you can configure and manage how the system plays the message envelope information and sorts your messages.

  • The message envelope contains the sender’s information. Depending on your settings, it can include the sender’s name, date and time of the message.
  • Playback options provide you with choices to sort by urgency, type or recency. You can also set your message playback speed by message or session.

After you choose your setting options, select Save to save your choices. To leave the page without saving and clear your choices, select Cancel.


Outcall Notification

The Outcall Notification feature allows you to configure whether, and when, the system notifies you that new messages have arrived. You can also define your message notification delivery options. The Outcall Notification feature can contact regular phone numbers, digital pagers, PIN-based pagers, and radio pagers.

When your mailbox receives a message, the system determines whether to notify you based on the message type, message sender, and time of day you specify. If the message meets your requirements, then the Outcall Notification feature tries to notify you of the message by calling the first telephone number on your personal call list.


Contact Information