Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.

Below is a list of issues, and what you should do for assistance:


What to do

Hardware/software issues with university owned PC's, Macs, laptops, printers, etc. Tickets can be created using this link: Create a TDX ticket
Wireless issue Contact the Help Desk
Issue accessing Banner Contact the Help Desk
Help with an individual form in Banner Contact the Help Desk
Issues with Blackboard Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.
Email issues Contact the Help Desk. Your question may be answered here.
Trouble logging into your PC, myWSU, Banner, or any other WSU Service Contact the Help Desk
Telecommunication service request Submit a Telecom ticket here

If you still have questions about support, see the Computer Support FAQ.