Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.
Below is a list of issues, and what you should do for assistance:
What to do
|Hardware/software issues with university owned PC's, Macs, laptops, printers, etc.||Contact the Help Desk to create a ticket for you.|
|Wireless issue||Contact the Help Desk|
|Issue accessing Banner||Contact the Help Desk|
|Help with an individual form in Banner||Contact the Help Desk|
|Issues with Blackboard||Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.|
|Email issues||Contact the Help Desk. Your question may be answered here.|
|Trouble logging into your PC, myWSU, Banner, or any other WSU Service||Contact the Help Desk|
|Telecommunication service request||Submit a Telecom ticket here|
If you still have questions about support, see the Computer Support FAQ.