Policies and Insurance

Find a list of Student Health Services policies below. Please call 316-978-4SWC (4792) with any questions, or visit us at the Student Wellness Center in the Steve Clark YMCA .

Appointments | Prescription Refill | Student Eligibility | Financial Policies | Confidentiality | Health Insurance


To make an appointment call (316) 978-4792 or log-in to myShockerHealth secure student portal at studenthealth.wichita.edu. Immunizations and Tuberculosis screenings do not require an appointment (incoming international student Tuberculosis testing needs an appointment) (See cancellation policy below)

  • Monday through Friday: 8 a.m. to 5 p.m.

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Prescription Refill Policies

  • Fridays and the day before a holiday, prescription refills will be filled up until 12 p.m.
  • Prescription refill requests submitted after 4 p.m. on Monday through Friday may not be filled until the next business day.
  • Prescriptions may be picked up until 4:30 p.m. Monday through Friday.
  • We do not accept prescriptions written by outside physicians.
  • If you need to refill a prescription or have any other questions regarding prescription refills, please call our office at 316-978-4792 or submit a question through myShockerHealth.
  • Female Patients: If contraceptive prescriptions are not paid when a refill is picked up, future refills will be called out to a pharmacy of your choice until the charge has been paid.

Learn more about prescription refills at Student Health Services.

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Student Eligibility

All enrolled WSU students who have paid student fees are eligible to receive full services offered by Student Health Services. Limited services are available for faculty and staff because our office is partially funded by student fees.

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Financial Policies

  • Student Health Services charges a fee for most services. For more detailed information visit our financial policies.

Payment expectations

  • Payment is expected at the time of your visit.
  • A student will never be turned away because of inability to pay.
  • Student Health accepts cash, checks and credit cards. (Checks must be imprinted with the bank name and the account holder's name. Credit cards must bear the student's name.)
  • If you cannot pay for services at the time of your appointment, your payment options are as follows:
    • Student Health Portal: you may log into the portal and make your payment. Credit or debit cards only. This option is available if you make arrangements with Student Health.
    • Your myWSU account: the fee will be placed on your myWSU account immediately following accrual of a balance unless other arrangements have been made.
    • If you have an Heath Savings Account (HSA) or Flexible Spending Account (FSA) card with your parents' name, this card can be used at either the portal or myWSU account.
  • Female Patients: If contraceptive prescriptions are not paid when a refill is picked up, future refills will be called out to a pharmacy of your choice until the charge has been paid.

Please contact Student Health at 316-978-4792 for questions on charges for the type of visit you need.

Health insurance is not required to be seen at Student Health. Please see the health insurance section below for more information.

Late Fees/Cancellation Policy

There is a charge for patients who do not show up for their appointment, are 10 minutes late for their appointment or who do not cancel their appointment at least 1 hour prior to their appointment with a nurse practitioner. There is an additional charge for no-show / late fee for a physician/mental health provider/specialist appointment.

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All medical records are strictly confidential. Find out more in our Wichita State University Privacy Policy document.

If you are requiring copies of medical records patients must provide written authorization for us to release their records to other physicians or health care providers.

Download and fill out a release of records form , and mail to:

Student Health Services
1845 Fairmount, Box 92
Wichita, KS 67260

Or fax them to 316-978-3517

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Health Insurance

Health insurance is not required to be seen at Student Health Services. However, we do encourage all students to carry accident and hospitalization insurance.

United Healthcare Student Resources (UHCSR; the insurance policy offered to all Kansas Universities) has policies available for WSU students. Information is available at our office. Students should know what kind of insurance coverage they have and how to file a claim, and should carry a copy of their health insurance card with them at all times.

Student Health can file on most health insurance with the exception of Medicare and Tricare. We are in-network with most of those carriers as well. You can check with Student Health or your health insurance to see if we are in-network with your carrier.

We can file with an out-of-network carrier but, in general, they will cover less. After hearing from your insurance, we will apply any remaining balance to your myWSU account.

Learn more about health insurance for domestic and international students.

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