This guide is on submitting a ticket to have your desk phone forwarded to your cell phone. The technician, upon completion, will follow up with you with instructions on how to use this feature.

Service Requests

ITS

  • Click on the form named "Telecommunications Assistance".
  • Read the information for the ticket and click Request Assistance on the right side.
  • Enter your name as the requestor (this information might be pre-populated) and the department should populate.
  • Fill in the Title as “Forward my Phone”.
  • Select “Telephone Request” from the drop down for the Requested Service.
  • Select “Extension to Cellular” from the drop down for the Telephone Service.
  • Fill the Description regarding the requested service.
  • If you are entering a request for one number to be forwarded
    • Enter your extension, carrier and cell phone or landline number
    • Click Request
  • If you are entering a request for multiple phone numbers to be forwarded
    • Fill out a spreadsheet with nthe following headings
      1. Name of employee
      2. Extension
      3. Cellular Carrier
      4. Cellular Number
    • Enter "See spreadsheet" in the form for From Extension, Cellular Carrier and Forwarded to Phone Number.
    • Attach the spreadsheet to the ticket
    • Click Request

       

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