Frequently Asked Questions

Listed below are some of the most common Accounts Payable related questions.

Accounts Payable
Where is the ICD I sent for processing?

ICD's route to The Office of Purchasing for review and then to Accounts Payable for review and processing.  When research funds are used the ICD's will also be reviewed by ORTT.  Contact Accounts Payable at for more information regarding the status of the ICD.

What account code should I use?

The account code guide is a resource to use for selecting the correct code.  If you need further assistant contact Account Payable at

How do I get a check cancelled or re-issued?

Accounts Payable will cancel or reissue a lost check upon request from the department.  To request a check to be cancelled email Include the action to be taken (cancel or re-issue), the Banner invoice number and the reason for the request.

What does NSF mean?

NSF stands for non-sufficient funds; this means you do not have enough budget to pay the invoice. 

Possible Actions needed for Resolution

  • A Budget Adjustment to increase OOE
  • An email sent to to use different funding
  • Cash Transfer and a Budget Adjustment to add more OOE
My Fund and Org have plenty of Cash, why are you telling me the ICD cannot be processed because of NSF?

In order to process payments the fund and org must have available budget to spend.

What is the payment status of the invoice I sent to Accounts Payable?

If you have access to Reporting Services first look at the report Vendor Payment Status by Period.  If the payment is not listed contact Accounts Payable at

What is the number to Sunflower Travel?

316-733-2753 Laurie O'Leary

Do I need an airline quote before my trip?

Possibly, go to the Price Quote Comparison to see when an airline quote is required.

Do I have to remove Continental Breakfast if it is provided?

Possibly, if meat is provided at the breakfast you must remove the meal from your reimbursement.

If a meal is provided but I choose to not eat it, can I be reimbursed for the meal?

All meals provided at no cost to the traveler must be excluded from the per diem calculation.

The conference is offering discount tickets to Niagara Falls, can I be reimbursed for this?
No, this is considered a personal expense and will not be reimbursed.
When is a Travel Authiorization (TA) required?

A TA is required when:

  • using Sunflower Travel
  • traveling out of state beyond 200 miles of the Kansas border
  • traveling internationally
  • traveling out of state and requesting reimbusrement by WSU Foundation Funds
What is the current mileage rate for personal vehicles?

The current rate for fiscal year 2019 is $0.545.

I have missing signatures and the due date is today; do I wait to turn in my log?

No, submit the log on time and send an updated log sheet when signatures are obtained; email the updated log to

I am missing receipts what can I do now?
After you have exhausted all attempts to obtain a duplicate receipt, fill out the Certified Statement for Receipts and submit it with the log.
If there is sales tax charged on the BPC for purchases made in the State of Kansas do I have to request a refund?

Possibly, in general Kansas Sales Tax should not be charged to the BPC. You must supply each vendor with the tax exempt form.

When Kansas Sales tax is inadvertently paid, and the amount of tax is LESS THAN $5.00 the individual is not required to obtain a credit for the tax paid.

Can I purchase gift cards on my BPC?

Please contact the BPC Administrator for further clarification on gift cards.

Chrome River
General Chrome River Questions

Q:  What is Chrome River and when will it be available?
A:  Chrome River is the online Travel Pre-Approval (formally Travel Authorization), Travel Expense Report (formally Travel Reimbursement), Procurement Card Reconciliation, and Invoice system for WSU. Chrome River Expense will be available to all employees July 29, 2019. The implementation of Chrome River Invoice is coming soon!

Q:  How do I access the System?
A:  The link will be provided in myWSU. Chrome River is a web-based system and does not require the VPN. Use your myWSU credentials to log in. You can also access Chrome River from your mobile device using web access (there is no app).  The recommended internet browser for Chrome River is Google Chrome.

Q:  Can I access Chrome River on my mobile device?
A:  Chrome River is web-based software and does not require an app.  More information will be provided on how to access Chrome River after the system is live on July 29, 2019.

Q:  Do I need to have my WSU email account on my cell phone to use the Chrome River SNAP app?
A:  No, the Chrome River SNAP app will ask you to input an email address and you will have to list the address.

Q:  How do I learn how to use Chrome River?
A:  Chrome River is very user-friendly.  Visit the reference section on the Chrome River webpage to view quick reference guides, step-by-step job aids, demonstration PowerPoint, and the Chrome River manual.  In addition, Chrome River has a robust help section that can be accessed from within the software.  To schedule a training session in your department, please contact Kristie Courtney 978-5988 or Sonya Emmart 978-5886.

Q:  What are the benefits of using Chrome River?
A:  There are many benefits to utilizing Chrome River, that include but are not limited to; the system is intuitive and user-friendly; automated approvals (that allow for tracking); built in edit checks that help verify compliance before submission; eliminates paper waste by managing receipts within the system and speeds up the reimbursement process.

Q:  What Benefits will the Traveler Experience?
A:  Chrome River is a fast, fluid mobile web application that offers the latest in travel and expense management. Travelers will enjoy the same user experience across all devices – desktops, laptops, tablets and smartphones. The business rules engine in the application will assist travelers in complying with State of Kansas and WSU policies more efficiently by applying those policies as the Expense Report is created. This prevents downstream delays in processing reimbursements by eliminating much of the back and forth that currently happens as reports are audited. The application provides multiple options for attaching receipts to transactions, which will greatly increase efficiency and decrease processing time for reimbursements. Just imagine completing your Expense Report from your smartphone with snapshots of receipts while you wait in the airport for your flight home!

Q:  Will all travelers/cardholders enter their own documents (Pre-Approval, Expense Report, Pcard Reconciliation Reports) themselves or does Chrome River allow for delegates?
Departments can chose whether travelers/cardholders (expense owners) enter their own transactions or whether a delegate enters transactions on their behalf.

To assign a delegate, the traveler/cardholder (expense owner) will log into Chrome River, then tap their name displayed in the upper right corner of the screen.  This will open up the user menu.  Select Settings, then select Delegate Settings from the menu displayed on the left side of the screen.  In the section labeled “My Delegates” click the Add New Delegates link.  In the field that appears, begin typing the name of the person you would like to assign as your delegate.  When you have located the appropriate name, click on the name to select it.  That person’s name should now appear in the My Delegates section with an “X” directly to the left of it.  Click your name in the upper right corner to return to the user menu and select Logout to exit Chrome River.

Q:  Do I need to train my travelers on how to use Chrome River?
A:  We highly recommend attending one of the trainings offered by Accounts Payable along with reviewing the training and reference material posted on  There will also be multiple open lab offerings beginning July 30, 2019 where we will be offering assistance with getting started in Chrome River.

Q:  Can Students sign into Chrome River?
A:  Students cannot log into Chrome River unless they are also an employee of WSU.

Q:  How do we process student travel in Chrome River if students cannot log in?
A:  A WSU staff member will need to create a Pre-Approval or Expense Report in Chrome River for the student.  The staff member will select “Student” from the Traveler Type drop down on the header of the document, and select the appropriate record for the student in the vendor drop down.  Please see Reference Documents in the section above for detailed instructions.


Q:  What is the email address to send receipts to a profile?
A:  Emailing from user’s account
Subject: Dollar amount (e.g. 125.00)
Attachments: Copy of receipt

A:  Emailing from one user to another user’s e-wallet
Subject: Email address (e.g.
Attachments: Copy of receipt

Q:  Do I need to have myWSU email account on my cell phone to email receipts to my Chrome River Profile?
A:  No, you can add an alternative email address to your Chrome River profile.  Once added and verified, you can email receipts from the alternative email address directly to your Chrome River profile.

Q:  How do I submit receipts from restaurants where I have included a tip?
A:  You would submit both the itemized receipt and the summary receipt (which shows the tip amount) to Chrome River.

Pre-Approval Report

Q:  What if I already have a TA in TEM.  How do I complete the reimbursement in Chrome River?
A:  TA's that are in TEM for travel that occurs after July 29th will be entered into Chrome River and you will import the Pre-Approval to the Expense Report.  Any travel that has occurred before July 29th will not be in Chrome River and you will reference the TA number in the submit compliance area when asked.

Q:  How do I edit a Pre-Approval (PA) that has already been approved?
A:  Users cannot edit Pre-Approvals or Expense Reports that have already been approved. You have the ability to ‘recall’ and edit if the Pre-Approval or Expense Report has not been finalized.

Q:  If you are taking a group of students on a travel event, does each student need to have a Pre-Approval entered into the system?
A:  No, only the faculty member will have a Pre-Approval within Chrome River.  The faculty member will still fill out the Student Affairs form ‘University-Sanctioned Student Travel Registration Form’ per WSU policy 8.14 Student Travel and submit this to Student Affairs.

Travel Expense Report

Q:  How do I handle it when a candidate or student does not have a vendor id when I am ready to create an Expense Report?
A:  The system has a field on the report header to input the Student or Candidate’s information.  You will obtain the W-9 from the student when creating the Pre-Approval and send it to Accounts Payable Box 38.  You will obtain the W-9 from the Candidate after they have arrived to campus and send it to Accounts Payable Box 38 as soon as they have completed the form to allow for processing time by the State of Kansas.  This will allow Accounts Payable to have the Candidate set up and in Chrome River by the time you are ready to complete the reimbursement.

Q:  If an expense was purchased with WSU issued Pcard in advance of the business travel do I submit multiple Expense Reports?
A:  Yes, you will reconcile the Pcard transactions based on statement cycle.  If the transactions are in advance you could possibly generate 2 reports based on timing, one for the expenses in advance and one for the expenses after the trip is completed.

Pcard Expense Report
Q:  How will I be notified my Pcard Reconciliation (Non-Travel) Report is due?
A:  The Pcard statement date along with the due date will be listed on the company information page within Chrome River.  It is the cardholders responsibility to remain aware of the statement dates and due dates.  Cardholders will also receive an email and paper statement from UMB Card Services which will also serve as a reminder that the reconciliation deadline is approaching.  At this time, Financial Operations will send out the monthly email notification to alert cardholders of the Pcard Reconciliation Report due date.
Q:  If I have Pcard charges loading to my profile each day, do I have to wait until the statement closes to begin my Pcard Reconciliation?
A:  No, you can begin reconciling Pcard charges as soon as they appear in Chrome River.  Users are encouraged to start a Pcard Reconciliation (Non-Travel) Report on the first day of the new statement cycle (if you are going to utilize your card during the cycle).  Then as transactions load to Chrome River, you can reconcile individual charges and add them to that cycles Pcard Reconciliation (Non-Travel) Report.  At the end of the statement cycle when all transactions have been accounted for and reconciled, the user can submit the report.
Q:  What do I do if a Pcard transaction appears in Chrome River and I don't recognize it or isn’t the correct amount?
A:  Contact the Vendor for further information, if the charge is fraud contact the BPC Program Administrator for assistance.  Once the charge and any corresponding credits have been loaded into Chrome River they must be reconciled and submitted on an Pcard Reconciliation (Non-Travel) Report.
Rental Vehicle
What is the account number for the rental agency?

If you choose to book your own rental vehicle, you must reference the following numbers to receive contracted rate and benefits.  All rentals booked through Sunflower Travel will automatically link to the WSU account.


  • XZ51WSU – Use when renting a Compact, Intermediate, Full Size, Compact SUV, Midsize SUV, Large SUV, Minivan, Hybrid Midsize vehicle.
  • XZ51WSC – Use when renting a Pickup Truck, Cargo Van, or 12/15 Passenger Van.


  • 1978737
Do I need to accept CDW/LDW insurance for an economy vehicle at the rental agency counter?

If using a WSU BPC card or Sunflower Travel do not accept the insurance.  If using personal funds do accept the insurance.

Do I accept CDW/LDW insurance if I rent a full sized passenger van (12-15), pickup truck or cargo van through Enterprise or Hertz?

If renting under the State of Kansas Contract, the CDW/LDW insurance is included in the daily rate.  If you do not rent under the State of Kansas Contract, you may need to purchase this insurance coverage separately.  For additional clarification, contact the BPC Administrator.

If I rent a full passenger van, pick truck or cargo van through a non-contracted vendor?

Do accept the insurance; it is not built into the daily rate. If you are using personal funds to pay for the rental vehicle; accept the CDW/LDW insurance.

If I rent vehicle internationally, do I accept the insurance?
Yes, accept all insurance when traveling internationally since they have different policies.
Do I need to accept PAI/PEI insurance at the rental agency counter?

This is not a reimbursable expense based on State of Kansas Policy, however, if the traveler chooses to purchase this expense they may do so.

If an accident occurs, what should I do?
Follow procedures outlined on the Accident Procedures document on travel website.
Do we have a discount code for personal use?
Yes, the code for Enterprise is WSU5161 and Hertz is 65736.
How can I tell if a Vendor has been set up in Banner?

Search for the vendor using the Vendor Addresses (Linked) report in Reporting Services.  If the vendor does not display contact Accounts Payable at

Who should submit a W-9 to Accounts Payable?

All non-employee individuals and entities (businesses, corporations, organizations).  Employees DO NOT need to submit a W-9.

Who should submit a DA-130 form?

All non-employee individuals and entities (businesses, corporations, organizations) that would like to receive their payment via ACH.

Employees no long fill out the DA-130 to provide banking information.  Employees now log onto myWSU and click the Direct Deposit Information link located in the Employee Self-Service section.  Once on the Direct Deposit Allocation page, the employee will enter banking information in the section titled WSU Employee Travel/Reimbursement Direct Deposit Distribution.

Students no long fill out the DA-130 to provide banking information.  Students now log onto myWSU and go to the myFinances page then click the Direct Deposit Information link located in the Employee Self-Service section.  Once on the Direct Deposit Allocation page, the student will enter banking information in the section titled WSU Employee Travel/Reimbursement Direct Deposit Distribution.

Why can I not find the vendor when I have paid them before?

Many businesses have a dba (doing business as) name and then a W-9 name.  Be sure you are using the keyword feature when searching. 

Example: The Lunchbox dba Roxie's in Riverside - a keyword search on roxie's or lunchbox will return this vendor when using Reporting Services report Vendor Addresses.

If you are still unable to locate them, please contact Accounts Payable at