Audio-Visual Media Support

Welcome to the Audio-Visual Media Support page. All Wichita State Faculty, Staff, & Students* can submit support requests for audio/visual media needs directly through the university's "TeamDynamix" system. Simply click on one of the request links found in our Most Popular Requests list or go the TeamDynamix "Service Catalog" to find the request form you need. When prompted for a login, your username is simply your myWSU ID followed by "" and your standard myWSU ID password.

*If you do not have a myWSU ID and password (e.g. off-campus community members), please email your request to:

Our Most Popular Requests:

Selecting the Correct Camera Source in a Classroom

For instructions on how to select your camera in a recently updated classroom, please see the following video:

If you have followed all of the steps in this video carefully and are still having technology difficulties, please submit a ticket using the Request Classroom Technology Support link or call 978-3588.

Request a Podium/Gray Box Key

For access to classroom media technology, submit a request for a classroom media key.

Request Classroom Technology Support

For assistance with media equipment in classrooms, submit a request for classroom technology support.

If it is an emergency, call us at 316-978-3588. 

Help Me Fix

Use this service to request assistance with installed AV equipment and live event media support. Please submit a ticket for assistance. 

Help with Lightboard Studio Room Reservations

If you are experiencing difficulties with reserving a Lightboard Studio room using the physical scheduling panel or the EMS Online Scheduling site, or if you need to reserve a Lightboard room for a date/time within the next week, please submit a Lightboard Studio Reservation Request ticket.

Request Event Media Services

For assistance with a live production, meeting, conference, etc. (Includes projector and video setups, microphones, screens, videoconferences, and more), submit a request for event media services.

For service requests from outside the university, contact us at

Request Audio/Visual Equipment Purchase or Installation

For assistance in purchasing, designing, or installing media technology for a conference room, classroom, or public space, submit a request for audio/visual equipment purchase or installation.

Request CableTV and Digital Signage Support

For assistance or requests to add Cable Television service or new Digital Signage, submit a request for cableTV and digital signage.

For assistance with current Digital Signage equipment, submit a request for help me fix: digital signage.

For assistance with adding, editing, or updating Digital Signage content, submit a request through Video Service's content submission portal.

Request AV Equipment Rental

For reserving projectors, screens, or other AV equipment for over-the-counter rental; deadline to reserve equipment for same-day rental is 4:00 p.m., submit a request for AV equipment rental.

Request Licensed Account Upgrade

To upgrade an existing Zoom Basic account to a Licensed "Pro" account, removing the 40-minute limit, raising the participant cap to 300, and adding a few additional features; submit a request for a licensed account upgrade.

Request Support Request

For assistance with using the software or service, submit a request for support.

Didn't find what you need or need immediate help? Give CMS a call at (316) 978-3588.

Current Room Status:

MRC Room Status board provides an active view of all Classroom Issues/Statuses. If you are experiencing an issue in a room not listed, please use the Request Support ticketing system or call for urgent needs.

Service Level Agreements: