Frequently Ask Questions (FAQs) on ITS topics when working remotely due to COVID-19

Please note: Some of these links lead to a ticket request form you submit on WSU’s ticketing system, TeamDynamix. Use single sign on with user id in the format of, with duo authentication.

How do I find information on working remotely?

Access website for information that is continuously updated as resources become available.

Will we have enough VPN connections?

Virtural Private Network (VPN): As previously mentioned, the existing CISCO VPN had limited capacity. To increase capacity as we transition to offsite work, a new Palo Alto VPN has been installed.

Because these are systems are from different vendors, to use the new VPN, you must download new software onto your device. The instructions on the "Connect Your Work Computer off Campus" website: have been updated to assist users through the steps. Please transition to the new vpn connection by going to the link listed above and going to Step 2.

Please note that during this transition we may encounter limited issues with accessing specific applications. If this occurs, please submit a ticket to the helpdesk, (316) 978-HELP, option 1.

How does a Faculty or Staff get VPN if they have never used it before?

Directions for working remotely can be found on the website.

Step by step instruction are listed in the Connect to your Work Computer from Off Campus link. The instructions include: setting up remote access, setting up VPN, and accessing your desktop from a remote computer.

ITS and certain other Student Employees may have VPN if they can work remotely. Please have their supervisor turn in the form.

May I relocate a desktop PC to home?

Several questions have been received regarding whether faculty/staff can relocate their university desktop pc to home for remote work.

At this stage, the answer is no. Relocating a WSU desktop PC, currently creates security risks for the university which makes this the last option to support remote work.

Please be patient as ITS receives used laptops that are in the processes of being repurposed, as well as new laptops expected to be received late in March. The hope, with many unknowns, is that distribution can begin late Monday, March 23rd. Again, these resources are intended for faculty/staff who do not have other options available to support remote work.

I do not have a device to work remotely. Is there a device available?

Yes. For students who don't have access to a computer, there are a limited number of Chromebooks available. Submit a request using the link below. If you do not have internet access, contact WSU Help Desk at 316-978-HELP, Option 1 to submit a request.

View the requirements and submit a request

Faculty & Staff:

Please contact the Help Desk for information regarding laptop check out at (316) 978-4357, option 1, or

Request to borrow a laptop is available to university faculty or staff based on the following priorities:

  • Priority 1: Faculty teaching large classes who do not have access to a working laptop or desktop to work remotely, if needed.
  • Priority 2: Faculty teaching smaller classes who do not have access to a working laptop or desk to work remotely, if needed.
  • Priority 3: Staff with no access to a working laptop or desk to work remotely, if needed.