WSU Frequently Asked Questions
Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.
Below is a list of issues, and what you should do for assistance:
|
Issue |
What to do |
|---|---|
| Hardware/software issues with university owned PCs, Macs, laptops, printers, etc. |
Tickets can be created using the following links: |
| Wireless issues | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issues accessing Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Help with an individual form in Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issues with Blackboard | Contact Blackboard support at (316) 978-4357, and select option 2, create a ticket, or chat here. |
| Email issues | Contact the Help Desk. Your question may be answered here. |
| Other issues | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Telecommunication service request | Submit a Telecom ticket here |
Follow these instructions to ensure that Microsoft Defender can be installed onto
your Windows machine. Note: these instructions are for Windows/PC only.
Information Technology Services (ITS) has migrated the Wichita State antivirus platform to Microsoft Windows Defender. Mac users are encouraged to enable and activate MS Defender on their device.
How to Enable & Activate MS DefenderAn email address is generated for new faculty/staff members for their use. If you are unsure if the account exists, or if you need to make changes, contact the HelpDesk at (316) 978-4357, option 1. To access your email from any computer with an internet connection do the following:
- Go to https://mail.wichita.edu.
- In the domain\username box, enter your myWSU ID@wichita.edu.
- In the password box enter your myWSU password. If you have not yet set a password click here for instructions.
- Authenticate your Duo.
If your account migrated to Microsoft 365, follow step below:
- Go to http://O365.wichita.edu
- In the Sign in Window type your myWSU ID@wichita.edu . Click Next.
- In the password box enter your myWSU password. If you have not yet set a password click here for instructions.
- Authenticate your Duo.
For assistance with setting up Outlook on your office PC please contact the HelpDesk, or your department's Technical Support Team.
Out of office replies are messages that are sent back to people who send you email messages, generally to let them know you are out of the office that day. They can be set with a few simple steps:
- Click on the "File" tab. You should see a page that says "Account Information" at the top
- Select "Automatic Replies"
- Click on the toggle next to "Send Automatic replies"
- If you want to specify a date range, Check the box "Only send during this time range:" and select the start and end time.
- Enter the reply you want other people at WSU to see in the "Inside my Organization" box
- If you want to send autoreply messages to people outside of WSU select the "Outside my Organization" tab. Then Check "Auto-reply to people outside my organization".
- Enter the message you want people outside of WSU to see when they send messages to you.
- Click "OK"
Out of office repliies are messages that are sent back to people who send you email messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:
- Click on "Tools"
- Select "Out of Office"
- Enter the message you want people to see when they send you an email.
- If you want to set a date, or a message for people not emailing from WSU addresses, click on "more options" if the options aren't already displayed.
- If you want to set a date range for the autoreply check "I am out of the office between" and select the correct dates.
- If you want to send a message to people outside of WSU check "send replies outside my company to", and select your preferred option.
- Enter the reply you would like to be sent to people outside of WSU.
- Click "OK"
Out of office repliies are messages that are sent back to people who send you email messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:
- Click on "Options" This can be located in the upper right hand corner of the page beneath your name.
- Select "Set Automatic Replies"
- Click on the toggle next to "Send Automatic replies"
- If you want to specify a date range, Check the box "Send replies only during this time period:" and select the start and end time.
- Enter the reply you want other people at WSU to see in the first box
- If you want to send autoreply messages to people outside of WSU check "Send automatic reply messages to senders outside my organization".
- Enter the message you want people outside of WSU to see when they send messages to you.
- Click "Save" (located in the bottom right hand corner)
1. Log in to the online Exchange: https://mail.wichita.edu
2. In the upper right, click on the gear and select Options.
3. On the left, under General, select Distribution Groups.
4. On the right, under Distribution Groups I Own is a list of groups you have access to alter. (If you see nothing listed, you are not listed as an owner of the group). Double click on a list to select it.
5. Select Membership on the left. Press + to add a new member.
6. Search by the last name and press the + sign next to the name to add the member to your group. Press Save at the top.
7. To remove members, select their name, and press the - sign
8. Press Save when finished.
A recent Outlook for Mac update may have changed the appearance of your Outlook screen, making it appear that your email and calendar appointments have been removed. Not to worry, your emails and appointments are safe, but it can be disconcerting to see a blank Outlook screen.
You will need to revert your Outlook application to the previous version for your content to reappear. You may be offered an option to revert via a popup menu, like this:
If you do not receive this prompt, you can always toggle OFF the New Outlook view by going to the Outlook dropdown at the top of the screen and deselecting New Outlook.
At the next prompt, select Revert.
You may be prompted to log in again. Your content should now reappear.
If you enter an incorrect password for your myWSU account too many times the system will automatically lock down your account. This is a security measure to prevent unauthorized users from accessing myWSU accounts. A message will appear indicating the account is locked.
- The current policy is: if there are 10 attempts within 10 minutes, the account will lock for 15 minutes.
Reminder:
- When changing your password, change it across ALL devices that you have logged into (iPad, mobile phone, laptop(s), desktop(s), and WSU Secure); otherwise, you run the risk of being locked out of your account. For example, when a password is changed at work, and you are also signed into your work email on a personal device at home it will attempt to sync to the mailbox on the personal device causing too many failed attempts, and locking the account.
- To help mitigate the situation, clear out devices that you are not using. To do this:
- Log into mail.wichita.edu (login includes the domain: ad\)
-
- Go to the Gear Icon, Select Options
-
- Under Options, Select General > Mobile Devices
- Remove any devices no longer being used
This will reduce issues with syncing that contribute to failed attempts.
New employees will need the following pieces of information:
- myWSU ID number.
- Your personal email address.
Use the following steps to set up your myWSU account:
- Go to http://mywsu.wichita.edu.
- Click "Manage your password".
- Click "Change or Setup Password".
- Type your personal email in the left box, your myWSU ID in the right box, and click "Email Security Code" once.
- Check your personal email. Once you receive the security code, type it in the box under Step 3.
- Click "Submit Security Code".
- Click "Change Password". (note: If you have not set a recovery email, and security questions you must do so before changing your password)
- Type your new password in the "New Password" and "Confirm New Password" box, and click "Submit Changes". A success message will confirm the password change.
Rules for making passwords:
- Passwords should be at least 12, and no more than 30 characters long.
- Passwords may not contain spaces.
- Passwords must begin with a letter, or a number.
- They must must include at least three out of four of (1) uppercase (A - Z), (2) lowercase (a - z), (3) digits (0 - 9), and (4) special characters.
- Passwords may contain one or more characters inside the brackets [@%+/'!#$^?:,(){}[]~`-_.].
-
DO NOT
- Do not use your first, last name, or myWSU ID in your password.
- Do not use more than two numbers/letters in sequence (ex. 1234, abcd).
- Do not copy and paste the information. Please enter it manually.
- You can never reuse a password you have used before in myWSU.