WSU Frequently Asked Questions

How to request for help

Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.

Below is a list of issues, and what you should do for assistance:

Issue

What to do

Hardware/software issues with university owned PC's, Macs, laptops, printers, etc.

Tickets can be created using the following links: 

Help Me Fix

Help Me Setup/Change

Help Me Shop

Wireless issue Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Issue accessing Banner Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Help with an individual form in Banner Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Issues with Blackboard Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.
Email issues Contact the Help Desk. Your question may be answered here.
Other issues Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Telecommunication service request Submit a Telecom ticket here
Email
How to access my email

An email address is generated for new faculty/staff members for their use. If you are unsure if the account exists, or if you need to make changes, contact the HelpDesk at (316) 978-4357, option 1. To access your email from any computer with an internet connection, do the following:

  1. Go to http://mail.wichita.edu.
  2. In the domain\username box, enter ad\your myWSU ID.
  3. In the password box enter your myWSU password. If you have not yet set a password click here for instructions.

For assistance with setting up Outlook on your office PC please contact the HelpDesk, or your department's Technical Support Team.

How to archive my email

Each Exchange user has a size quota. Once they reach that size quota your ability to send email no longer functions. You can request more space, you can delete, or you can archive to save space. Archiving pulls the information off the server, and saves it on a file on your computer's hard drive. If you have old information you are saving, but will not need to frequently access, it is often a good idea to archive that information.

You can archive by following these steps:

  1. Click on the File tab.
  2. Select "Cleanup Tools" in the "Account information" section.
  3. Select "Archive".
  4. Select the toggle "Archive this folder and subfolders".
  5. Select the folder you would like to archive.
  6. Set a date in "archive folders older than" area.
  7. Click OK.
How to set up my phone to receive my work email

Setting up your exchange account on your smartphone/tablet is simple. Exact instructions vary by device, but a few key pieces of information should be able to guide you through the screens.

Most devices add email accounts through the Settings menu. On Android devices there is an "Accounts and Sync" or "Accounts" section where you can add email accounts. On iPhones and iPads, you add email contacts into "Passwords & Accounts". On older devices it will be under "Mail, Contacts, and Calendars". 

Our email type is Microsoft Exchange. Some devices will show this as Exchange ActiveSync, or Corporate instead.

At this point the menus are different depending on the version of software running on your phone. The following information should get you through the setup:

If it asks.... Enter ...........

Email address Your myWSU ID@wichita.edu
Password Your email password
Name Your name
Description Whatever you want to name your email account on this device
Server mail.wichita.edu
Domain ad.wichita.edu
Username Your myWSU ID
DomainUsername

ad\myWSU ID (i.e. ad\x123y456 if your myWSU ID was x123y456)

How to set up an out of Office message 
PC

Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:

  1. Click on the "File" tab. You should see a page that says "Account Information" at the top
  2. Select "Automatic Replies"
  3. Click on the toggle next to "Send Automatic replies"
  4. If you want to specify a date range, Check the box "Only send during this time range:" and select the start and end time.
  5. Enter the reply you want other people at WSU to see in the "Inside my Organization" box
  6. If you want to send autoreply messages to people outside of WSU, select the "Outside my Organization" tab. Then Check "Auto-reply to people outside my organization".
  7. Enter the message you want people outside of WSU to see when they send messages to you.
  8. Click "OK"
Mac

Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:

  1. Click on "Tools"
  2. Select "Out of Office"
  3. Enter the message you want people to see when they send you an E-mail
  4. If you want to set a date, or a message for people not E-mailing from WSU addresses, click on "more options" if the options aren't already displayed.
  5. If you want to set a date range for the autoreply, check "I am out of the office between" and select the correct dates.
  6. If you want to send a message to people outside of WSU, check "send replies outside my company to" and select your preferred option.
  7. Enter the reply you would like to be sent to people outside of WSU.
  8. Click "OK"
Web

Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:

  1. Click on "Options" This can be located in the upper right hand corner of the page beneath your name.
  2. Select "Set Automatic Replies"
  3. Click on the toggle next to "Send Automatic replies"
  4. If you want to specify a date range, Check the box "Send replies only during this time period:" and select the start and end time.
  5. Enter the reply you want other people at WSU to see in the first box
  6. If you want to send autoreply messages to people outside of WSU check "Send automatic reply messages to senders outside my organization".
  7. Enter the message you want people outside of WSU to see when they send messages to you.
  8. Click "Save" (located in the bottom right hand corner)

 

How to Edit a Distribution List

1. Log in to the online Exchange: https://mail.wichita.edu

2. In the upper right, click on the gear and select Options.

Gear, Options

3. On the left, under General, select Distribution Groups.

General, Distribution Groups

 

4. On the right, under Distribution Groups I Own is a list of groups you have access to alter. (If you see nothing listed, you are not listed as an owner of the group).  Double click on a list to select it.

 

5. Select Membership on the left. Press + to add a new member.

Membership, Plus sign

6. Search by the last name and press the + sign next to the name to add the member to your group. Press Save at the top.

Searxh for name, press + to add

 

7. To remove members, select their name, and press the  -  sign

minus sign

 

8. Press Save when finished.

Save button

 

Setting up your WSU account for the first time

New employees will need the following pieces of information:

  1. myWSU ID number.
  2. Your personal email address.

Use the following steps to set up your myWSU account:

  1. Go to http://mywsu.wichita.edu.
  2. Click "Manage your password".
  3. Click "Forgot/Setup Password".
  4. Type your personal email in the left box, your myWSU ID in the right box, and click Email Security Code once.
  5. Check your personal email. Once you receive the security code, type it in the left box under Step 3, along with your myWSU ID in the right box. 
  6. Click "Continue". 
  7. Type your new password in the "New Password" and "Confirm New Password" box, and click "Change Password".
  8. Choose and answer three security questions.
  9. It is highly recommended to type a personal email address under account recovery. 

Rules for making passwords:

  • Passwords should be at least 8, and no more than 16 characters long.
  • Passwords may not contain spaces, punctuation, or special characters.
  • Passwords must begin with a letter.
  • Passwords must contain at least one number.
  • Passwords must contain upper and lower case letters.
  • You can never reuse a password you have used before in myWSU.