WSU Frequently Asked Questions
Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.
Below is a list of issues, and what you should do for assistance:
|
Issue |
What to do |
|---|---|
| Hardware/software issues with university owned PC's, Macs, laptops, printers, etc. |
Tickets can be created using the following links: |
| Wireless issue | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issue accessing Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Help with an individual form in Banner | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Issues with Blackboard | Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here. |
| Email issues | Contact the Help Desk. Your question may be answered here. |
| Other issues | Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu |
| Telecommunication service request | Submit a Telecom ticket here |
Follow these instructions to ensure that Microsoft Defender can be installed onto
your Windows machine. Note: these instructions are for Windows/PC only.
Information Technology Services (ITS) has migrated the Wichita State antivirus platform to Microsoft Windows Defender. Mac users are encouraged to enable and activate MS Defender on their device.
How to Enable & Activate MS DefenderAn email address is generated for new faculty/staff members for their use. If you are unsure if the account exists, or if you need to make changes, contact the HelpDesk at (316) 978-4357, option 1. To access your email from any computer with an internet connection, do the following:
- Go to http://mail.wichita.edu.
- In the domain\username box, enter ad\your myWSU ID.
- In the password box enter your myWSU password. If you have not yet set a password click here for instructions.
For assistance with setting up Outlook on your office PC please contact the HelpDesk, or your department's Technical Support Team.
Each Exchange user has a size quota. Once they reach that size quota your ability to send email no longer functions. You can request more space, you can delete, or you can archive to save space. Archiving pulls the information off the server, and saves it on a file on your computer's hard drive. If you have old information you are saving, but will not need to frequently access, it is often a good idea to archive that information.
You can archive by following these steps:
- Click on the File tab.
- Select "Cleanup Tools" in the "Account information" section.
- Select "Archive".
- Select the toggle "Archive this folder and subfolders".
- Select the folder you would like to archive.
- Set a date in "archive folders older than" area.
- Click OK.
Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:
- Click on the "File" tab. You should see a page that says "Account Information" at the top
- Select "Automatic Replies"
- Click on the toggle next to "Send Automatic replies"
- If you want to specify a date range, Check the box "Only send during this time range:" and select the start and end time.
- Enter the reply you want other people at WSU to see in the "Inside my Organization" box
- If you want to send autoreply messages to people outside of WSU, select the "Outside my Organization" tab. Then Check "Auto-reply to people outside my organization".
- Enter the message you want people outside of WSU to see when they send messages to you.
- Click "OK"
Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:
- Click on "Tools"
- Select "Out of Office"
- Enter the message you want people to see when they send you an E-mail
- If you want to set a date, or a message for people not E-mailing from WSU addresses, click on "more options" if the options aren't already displayed.
- If you want to set a date range for the autoreply, check "I am out of the office between" and select the correct dates.
- If you want to send a message to people outside of WSU, check "send replies outside my company to" and select your preferred option.
- Enter the reply you would like to be sent to people outside of WSU.
- Click "OK"
Out of office repliies are messages that are sent back to people who send you E-mail messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:
- Click on "Options" This can be located in the upper right hand corner of the page beneath your name.
- Select "Set Automatic Replies"
- Click on the toggle next to "Send Automatic replies"
- If you want to specify a date range, Check the box "Send replies only during this time period:" and select the start and end time.
- Enter the reply you want other people at WSU to see in the first box
- If you want to send autoreply messages to people outside of WSU check "Send automatic reply messages to senders outside my organization".
- Enter the message you want people outside of WSU to see when they send messages to you.
- Click "Save" (located in the bottom right hand corner)
1. Log in to the online Exchange: https://mail.wichita.edu
2. In the upper right, click on the gear and select Options.
3. On the left, under General, select Distribution Groups.
4. On the right, under Distribution Groups I Own is a list of groups you have access to alter. (If you see nothing listed, you are not listed as an owner of the group). Double click on a list to select it.
5. Select Membership on the left. Press + to add a new member.
6. Search by the last name and press the + sign next to the name to add the member to your group. Press Save at the top.
7. To remove members, select their name, and press the - sign
8. Press Save when finished.
A recent Outlook for Mac update may have changed the appearance of your Outlook screen, making it appear that your email and calendar appointments have been removed. Not to worry, your emails and appointments are safe, but it can be disconcerting to see a blank Outlook screen.
You will need to revert your Outlook application to the previous version for your content to reappear. You may be offered an option to revert via a popup menu, like this:
If you do not receieve this prompt, you can always toggle OFF the New Outlook view by going to the Outlook dropdown at the top of the screen and deselecting New Outlook.
At the next prompt, select Revert.
You may be prompted to log in again, and then your content should reappear.
New employees will need the following pieces of information:
- myWSU ID number.
- Your personal email address.
Use the following steps to set up your myWSU account:
- Go to http://mywsu.wichita.edu.
- Click "Manage your password".
- Click "Forgot/Setup Password".
- Type your personal email in the left box, your myWSU ID in the right box, and click "Email Security Code" once.
- Check your personal email. Once you receive the security code, type it in the box under Step 3.
- Click "Submit Security Code".
- Click "Change Password".
- If not already completed type a personal (non-Wichita State) email address under "Set up Your Account Recovery Email Address".
- Choose and answer three security questions.
- Type your new password in the "New Password" and "Confirm New Password" box, and click "Submit Changes". A success message will confirm the password change.
Rules for making passwords:
- Passwords should be at least 12, and no more than 30 characters long.
- Passwords may not contain spaces.
- Passwords must begin with a letter, or a number.
- They must must include at least three out of four of (1) uppercase (A - Z), (2) lowercase (a - z), (3) digits (0 - 9), and (4) special characters.
- Passwords may contain one or more characters inside the brackets [@%+/'!#$^?:,(){}[]~`-_.].
-
DO NOT
- Do not use your first, last name, or myWSU ID in your password.
- Do not use more than two numbers/letters in sequence (ex. 1234, abcd).
- Do not copy and paste the information. Please enter it manually.
- You can never reuse a password you have used before in myWSU.